Privacy Policy

Last Updated: January 3, 2026

1. Introduction

Welcome to 3D Model Maker ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at 3dmodelmaker.io and related services (collectively, the "Service").

By using our Service, you consent to the collection and use of information as described in this Privacy Policy. If you do not agree with our practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Service:

• Account Information: When you create an account, we collect your email address, name (optional), and password (stored in encrypted form).
• Payment Information: When you subscribe to a paid plan, payment details are processed by Stripe. We do not store your full credit card information.
• Uploaded Images: Images you upload for 3D model generation are temporarily processed and then deleted.
• Communications: If you contact us, we collect the information you provide in your messages.

2.2 Information Collected Automatically

When you use our Service, we automatically collect certain information:

• Device Information: Browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, features used, time spent on the Service, and actions taken.
• IP Address: Your IP address for security and analytics purposes.
• Cookies: We use cookies and similar technologies. See our Cookie Policy for details.
• Device Fingerprint: We collect device fingerprint data to prevent fraud and enforce usage limits.

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide the Service: Process your images, generate 3D models, and deliver the Service functionality.
• Account Management: Create and manage your account, authenticate users, and process payments.
• Communication: Send service-related emails, respond to inquiries, and provide customer support.
• Improvement: Analyze usage patterns to improve our Service, fix bugs, and develop new features.
• Security: Detect and prevent fraud, abuse, and security threats.
• Legal Compliance: Comply with legal obligations and enforce our Terms of Service.

4. Image Processing and Storage

We understand that the images you upload may be sensitive. Here's how we handle them:

• Images are uploaded to our secure servers for processing.
• Images are processed through our AI systems to generate 3D models.
• Uploaded images are automatically deleted after processing (typically within minutes to hours).
• We do NOT use your images to train our AI models without your explicit consent.
• We do NOT share your images with third parties except as necessary to provide the Service.

5. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

5.1 Service Providers

We work with third-party service providers who help us operate our Service:

• Payment Processing: Stripe processes payments securely.
• Hosting: Our Service is hosted on secure cloud infrastructure.
• Analytics: We use analytics services to understand usage patterns.

5.2 Legal Requirements

We may disclose information if required by law, legal process, or government request, or to protect our rights, safety, or property.

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit (HTTPS/TLS)
• Encrypted password storage (bcrypt hashing)
• Secure session management
• Regular security audits
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this policy:

• Account Data: Retained while your account is active and for a reasonable period after deletion.
• Uploaded Images: Deleted shortly after processing (typically minutes to hours).
• Usage Data: Retained for analytics purposes, typically up to 2 years.
• Payment Records: Retained as required for accounting and legal purposes.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information.
• Data Portability: Receive your data in a portable format.
• Opt-Out: Opt out of marketing communications.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at privacy@3dmodelmaker.io.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where applicable.

11. Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

12. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@3dmodelmaker.io
• Contact Form: Contact Us

15. Additional Information for EU/EEA Residents

If you are located in the European Union or European Economic Area, please also see our GDPR Compliance page for additional information about your rights under the General Data Protection Regulation.